From time to time, you will need to replace components of your Philips HeartStart AED or restock first aid items in your Safety Kit. This web page summarizes the key maintenance timelines for your AED, as well as how to order new items for your AED and Safety Kit.

How Often to Check Your AED

Philips recommends that you perform a monthly inspection of your AED device. You want to ensure that the:

• Green light is still flashing on the front of the device.
• No damage has been done to device.
• None of the parts need to be replaced, etc.

In the user guide that is included with your AED, you’ll find an inspection log, a plastic protective pouch to store the log, and a guide that will instruct you on how to perform monthly inspections.

AED Self-Checks to Ensure Optimal Performance

In the meantime, your Philips HeartStart AED will conduct daily self-checks to ensure that all of its components are functioning properly.

If your AED detects a problem, it will make a beeping noise, and the “I” button on the front of the device will begin flashing. When a user pushes the “I” button, the AED will display the detected problem.

Your AED will come with a Philips Inspection Log / Maintenance Tips booklet. It will give you visual, step-by-step instructions on how to address the issue that the AED has identified.

When to Consider Replacement Parts for Your AED

To ensure that your AED is ready to use when you need it, you should replace certain parts from time to time. Please note, it is your responsibility to keep track of replacement dates and expiration dates. To help you keep track of dates, your AED comes with a small pre-printed sticker that includes an “Installation Date” and “Expiration Date” for the battery and pads. 

Philips recommends that you order an extra battery and pads, so you have them handy.

Here is a general replacement timeline for your AED components:

• Battery: Replace four years after the installation date. Once you install your battery, it should last for four years. We recommend that you take a Sharpie marker and write “Installation date: [your date]” on your battery. (Please note, the battery comes with an “Install By” date pre-printed on it. However, the four-year battery life actually starts once it has been installed, not with the “Install By” date.)
• Pads: Replace on the two-year expiration date, as well as after each use. Your AED pads have a two-year life span. The pads come pre-printed with an expiration date.
• AED device: Replacement depends on the self-checks. The useful life of an AED is indefinite — as long as it passes the daily self-tests. When the AED device no longer passes the daily self-tests, it’s time to replace it. (Philips has many devices from its first generation AED rollout that are still in working order today!) Your AED device is covered by a five-year warranty, and you have an option to buy a two-year warranty extension. Please note, you can only buy the extension if the device is still under warranty.
• Accessories: AED accessories have a one-year warranty. Replacement is at your discretion.

To replace your AED components, please visit our Products page.

How to Reorder Items for Your Safety Kit

To re-order items for your Safety Kit, please use our Safety Kit re-order form.

Here are several ideas to help make sure your Safety Kit is ready for use:

• Designate one or two people to monitor and check your kit on a periodic basis.
• When your Safety Kit first arrives, make an inventory checklist and place it in your kit.
• On a periodic basis (such as every two to four weeks), check your kit using your inventory list and determine which items you need to reorder.
• Look for items that are running low or have expired. If your Safety Kit is used outside, you also may wish to monitor items that can be affected by weather.

For More Information

If you have additional questions, please feel free to contact us.